Questions? We're here to help.
Ask about your order, a return, or which product fits your feet. A real person on our team reads every message.
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- 90-day money-back guarantee
- Order tracking any time
- Only sold at getaskelo.com
Prefer email? care@getaskelo.com · Phone (978) 510-3777
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The fastest way to get an answer
Most questions are about one of these three. Each link goes straight to the answer.
Orders leave within 1 to 3 business days. Enter your order number to see the latest carrier scan.
Track my order → Return or refundYou have 90 days from delivery. If it isn't helping, write to us and we'll sort out a refund.
Read the policy → Which product fits me?Sizes, left and right, wearing it in shoes. The answers are just below.
See common questions →What customers tell us
★★★★★ 4.8/5 from 3,150+ reviews
"The throbbing after work is almost gone"
Two weeks in and I'm kicking myself for not trying it sooner. I walked around Target yesterday without limping for the first time in ages.
"The shoes I gave up on fit again"
Three months of wearing it 30 minutes a day. My big toe sits noticeably straighter now. It's consistent daily use that did the work.
"A year later I still haven't had the surgery"
The bump has shrunk enough that I don't notice it most days. I'm back to walking the dog without having to change shoes halfway through.
Popular with our customers
Every product comes in pairs for both feet and has the same 90-day money-back guarantee.
Best sellerOur soft two-point corrector guides the big toe back into line while you walk around the house.
Shop now
NewA soft pad with an elastic toe loop that sits over the big toe joint inside the shoe.
From $39.99
Best valueDay and night correctors, insoles, cushions and massage balls in one box.
$129.99, save $98.93Common questions
How long does shipping take?
Orders are dispatched within 1 to 3 business days. Delivery takes 5 to 15 business days after dispatch, so allow roughly 6 to 18 business days from the day you order. You'll receive a tracking number by email once your order ships.
My tracking hasn't updated. What do I do?
Tracking info can take 24 to 48 hours to appear after your order ships. If it's been more than 5 days without an update, email us and we'll look into it.
What's your return policy?
We offer a 90-day money-back guarantee that starts the day your order arrives. If you're not happy with your purchase, email us at care@getaskelo.com and we'll take care of it.
Will it fit my foot? Is there a left and right?
Askelo uses a universal design that fits most adult foot sizes (US women's 5–11, men's 6–13). There's no separate left or right: the same piece adapts to either foot.
Can I wear it in my shoes?
Yes. It's made from soft, flexible material that fits inside most roomy shoes. Start with short periods at rest, then wear it longer, including while you're on the move.
Where do you ship, and is Askelo sold anywhere else?
We currently ship within the United States, with free shipping on orders over $50. Askelo is only sold at getaskelo.com, and our guarantee only covers orders placed on this site.