Track your order
Free shipping on orders over $50 · 90-day money-back guarantee
Track your order
Enter your order number or the tracking number from your shipping email. We'll pull up the latest scan from the carrier.
Option 1
Look up by order
Use this if your order hasn't shipped yet, or if you can't find a tracking number.
or
Option 2
Look up by tracking number
Use this if you already have the tracking number from your shipping confirmation email.
Can't find either number? Email care@getaskelo.com and we'll look it up for you. We reply within 24 hours.
What to expect, and when
Day 1 to 3
Your order is picked and dispatched. Tracking usually shows nothing during this window, and that's normal.
24 to 48 hours after dispatch
The carrier scans the parcel and your tracking number starts showing updates.
5 to 15 business days
Transit time after dispatch, so roughly 6 to 18 business days from the day you ordered. Long gaps between scans are common in the middle of transit.
Where your order ships from
We hold stock in fulfilment centres in Europe and Asia, and your order leaves from whichever one still has your pack on the shelf. That's why two people who order on the same day can end up with different delivery dates.
Demand has run our US stock down, so US orders are currently shipping from Europe or Asia instead. That adds time in transit, and nothing else changes: same product, same 90-day guarantee.
What the statuses mean
Pending
We've created the label. The carrier hasn't scanned the parcel yet.
Info received
The carrier has the shipment details and is waiting to collect the parcel.
In transit
On its way. Days can pass between scans, especially between countries.
Out for delivery
On the van today.
Exception or failed attempt
Something interrupted delivery, often an address problem or a missed doorstep. Email us and we'll sort it out.
Common questions
Where do I find my order number?
It's in the subject line and at the top of your order confirmation email, in the form #1234. Search your inbox for "Askelo".
I ordered yesterday and there's no tracking.
That's expected. Orders are dispatched within 1 to 3 business days, and the first carrier scan lands 24 to 48 hours after that.
My tracking hasn't moved in days.
Gaps of a few days are normal mid-transit. If it's been more than 5 days without an update, email us and we'll chase the carrier for you.
My parcel says delivered but it isn't here.
Check with anyone else at the address and look in the usual safe spots first. If it still hasn't turned up after 24 hours, email us and we'll replace or refund it.
Can I change my address?
Only before dispatch. Email us as soon as possible with your order number and we'll try to catch it.